32. WordPress Maintenance Plans

Keeping up with the technical maintenance of your WordPress site will help improve user accessibility and search optimization of your website. Our plans are created for clients who would prefer to do content updates themselves, but do not want to deal with technical updates and security issues. Maybe sometimes you need a little extra assistance? IntCIS is available to support you and your staff too.

WordPress Maintenance Packages

WordPress Maintenance – Included in your plan

• Weekly updates of plugin security patches.
• Apply core updates as soon as they post.
• Apply security updates on your theme on a monthly basis
• Your site is backed-up on a weekly basis in order to have a recent copy available at all times in case you need to recover from an attack.
• IntCISCare stores 5 backup copies of the website at all times on a 3rd Party secured drive that is separate from your hosting account.
• We monitor 24/7 for any attempts to hack or add malware to the site.
• We monitor website downtime and contact your host when we are notified the site has gone done.
• In the event of the malware infestation, we have tools available to clean off any bad code added by hackers (It’s like a vacuum cleaner for your website). We receive alerts when bad code is found and remove it immediately.
• We send monthly reports on the health of the website.
• Access to all of our training courses for free.

Web Hosting and Monitoring:

• IntCISCare can working with any Web Hosting vendor that allows 3rd party access. You are not required to move your site to work with us.
• IntCISCare is monitoring your website for downtime. A scan is run every 6 hours to make sure your site is up and running.

Backups of Your Website

• A new backup is performed each time a WordPress update is done.
• IntCISCare will also store a monthly backup at a 3rd party secured storage, separate from your website host, for security purposes.
• Five copies on hand at all times.
• Our backups do not take up storage on your hosting account. However, we do need room available on the hosting account to run the backups. If we do not have enough space on your account to get a full backup successfully, IntCISCare will contact you about upgrading your hosting account.
• Backups will be kept for two years following discontinuation of service.

Malware and Hacking Detection

IntCISCare will be monitoring your website for malicious code or malware. Your website will be scanned every six hours to check for problems. If the scan comes back positive – we will perform the following steps for malware remediation.

• IntCISCare will use tools we have available to try and clean the website.
• IntCISCare will contact you to update you on the infestation and steps to clean.
• In some cases, removing the malware or bad code can cause damage to the website, if this happens, we will contact you and discuss timing that changes you have made to the website. If possible, we would try to revert the site to a backup or a clean copy of your website and run the scans again.
• IntCISCare will continue to monitor the site to make sure we have clean scans going forward.
• IntCISCare will also check Google Search Console (Webmaster Tools) to make sure Google has not red flagged the site for containing malware. If Google has red flagged the site, our cleaning tools create a certificate that Google accepts as evidence of a clean site. IntCISCare will submit a request for review to Google to remove the flag.

If your website becomes infected, and our measures listed above cannot clear the attack or we are unable to get clear scans, the site may require additional programming. At this point IntCISCare would contact you and discuss further action on the site. Additional programming at this point would result in a Pay-Per Request charge.

FAQs about IntCISCare Maintenance Plans